How to Add an Shared Mailbox to Outlook for Mail Merge

Before following these steps, close Outlook.

Open Control Panel.

In the search box on the Start Menu/Taskbar, type Control Panel, and then select Control Panel.

In Control Panel, search for and open the Mail icon.
On the Mail Setup - Outlook window, click Show Profiles...
Make sure "Prompt for a profile to be used" is selected and then click "Add" and name your Shared Mailbox profile.
The Add Account window will open and you can enter the Name, Email Address of the Shared Mailbox and then click Next. *DO NOT ENTER A PASSWORD
You will then be presented with a Microsoft Sign In window. Enter the full Shared Mailbox email address and click Next.

7. After clicking Next, you will be presented with another Sign In window. With this one, type in your personal Southern email address and password.

8. The Shared Mailbox has now been added to Outlook as its own Profile. When you open Outlook, you will be given a choice of which profile to open, your own email or the Shared Mailbox.

If you have any questions or need help with this, please call the IT Helpdesk at 423-236-2707.

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Creation date: 8/19/2021 4:57 PM (ejcourey@southern.edu) Updated: 5/17/2023 9:46 AM (ejcourey@southern.edu)

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