Parent Portal - FAQ

The parent account gives you access to your student's information and it's our way of identifying you.

Do I have to create a parent account to view my student's information?

• Yes. Unless you already have a Southern username and password.

Can't remember your Southern username?

• Call the Campus Card Desk, x2707 or 1-800-SOUTHERN
• Reset password link

How do I create my parent account?

• When a student grants you access to their account, an email with an access code and instructions will be sent to your inbox.

Can I pay my student's bill online?

• Yes. Student's financial information can be found at southern.edu/pay
• This will require a separate account than your parent account.

How do I update my personal information in the system?

• Email the correct information to addresschange@southern.edu

Why do students have to give permissions for their parents?

• Unless the student is a minor, FERPA protects the privacy of student education records.
• Speak with your student about getting access.

If at any point you're running into a problem, feel free to contact us at 423-236-2707.