Authorized User - Resetting Password

What is an Authorized User in TouchNet?
A student may authorize individuals (parents, guardians, sponsors, etc.) to view billing information and/or pay bills on their behalf. Authorized users within TouchNet do not have access to the student's stored payment information, academic records, or other personal information. Academic access is granted in the My Access portal.

I can’t access my account, how do I reset my password?

1. To reset your password as an authorized users, navigate to Southern.edu/Pay
2. Click the Authorized User gray button.
3. Click “Forgot password?” in the lower right.
   


4. You will receive an email with a temporary password (If you don't receive the email, check your SPAM folder).
   IMPORTANT: If you copy and paste the password from the email, make sure to remove any spaces before and after the password.
   
5. Use the temporary password to login. You will be prompted to change your password.
6. Return to southern.edu/pay and login again with your new password.

The most common issue that causes problems after a password has been reset is mistyping the password (capitalization and any special characters).